Privacy & Confidentiality

One of the biggest concerns people have about pharmacogenetic testing is the topic of privacy, confidentiality, and discrimination. Who gets to see my genetic information? How is my information stored and secured? These are very important questions that need to be answered before taking a pharmacogenetic test.

Our system uses a “double-blind” approach to deal with privacy and confidentiality of sensitive genetic information. With this approach, your genetic information and name are never linked at the lab; your personal information is only stored in our secure company database.

Here is how we protect your personal information at every step of our process:

  • After requisitioning your test and submitting your consent form, your name is assigned a unique barcode and stored securely in our database.
  • A DNA kit is barcoded and mailed to your home address. Easy-to-follow instructions explain how to collect your sample using the included saliva collection tube. After collecting your sample, you can mail it to the lab using the pre-paid envelope that is provided in your mailed package.
  • Our state-of-the-art laboratory receives your barcoded sample and produces your raw genetic information. The lab never has your name.
  • The lab sends your genetic information through our software to be interpreted into actionable medication recommendations. Depending on your choices in your consent form, you may elect to have your genetic information discarded after this step, or kept in our secure database for future reference.
  • Your drug recommendations are reunited with your name and used to populate your online drug-compatibility report. According to your choices in your consent form, your genetic information may or may not be displayed with your results. You can decide who has access to your final results.